Privacy Policy
1. Background
Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), aims to protect personal data in information and communications systems both in the government and the private sector. It ensures that entities or organizations processing personal data establish policies, and implement measures and procedures that guarantee the safety and security of personal data under their control or custody, thereby upholding an individual’s data privacy rights
2. Introduction
Policy Statement
This Patient Privacy Policy (“Policy”)sets forth the standards of the Medical Arts Tower Inc. (MATI) governing the privacy and security of patients’ personal information, particularly health information, as well as the controlled release and disclosure of such information, consistent with the Data Privacy Act of 2012 and other applicable laws.
This Policy describes the manner in which MATI may collect, hold, use, share, and discard the above-mentioned information. By availing of the services provided by MATI, you signify your acceptance of this policy and terms of service. Your continued availment of the services of MATI following the posting of changes to this policy will be deemed your acceptance of those changes.
Our Commitment to Protect Your Privacy
We understand that information about you and your health is personal. We are committed to protecting your health information. As a guest or patient of The Medical City and its other related entities, the care and treatment you receive is confidential in nature and will be recorded in a medical record. We use and share this record to provide you with quality care and to comply with certain legal requirements. This record will be available to all health care and allied health professionals who need access as described in this Policy, many of whom will be involved in your treatment.
As part of our commitment to maintaining the confidentiality of your care, MATI will share your information only to the extent necessary to ensure with your treatment, conduct our professional operations, collect payment for the services we provide you, and to comply with the laws that govern health care. While we may need your personal information for other purposes, we will not use or disclose your information without your permission.
Our Patient Privacy Policy
MATI may provide you with a Patient Privacy Policy pamphlet, upon your request, that explains our privacy practices and your rights regarding your personal and health information. Consent to the collection, use, disclosure, and disposition of your personal and health information will be obtained upon admission or consultation or by availing of the various services provided by the institution.
You may ask for a copy of our current Policy at the MATI Office. You can also view and print a copy of our current Policy by visiting our website at www.mediclartstowerinc.com and clicking on Privacy Policy. Likewise, Privacy Notices may be found publicly posted in a number of places.
MATI may, from time to time, review and update this Policy to adapt to changing corporate practices, and to take into account new laws and technology. We reserve the right to make the revised or changed Policy effective for health information we already have about you as well as any information we receive in the future.The use, storage and disclosure of all data held by MATI will be governed by the most recent privacy policy, posted on www.mediclartstowerinc.com.MATI will notify you of any amendments by posting an updated version of the policy on this website.
Comments
When you leave comments on the website (if comments are enabled), we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Definition of Terms
- “Data subject” refers to an individual whose personal, sensitive personal, or privileged information is processed;
- “Consent of the data subject” refers to any freely given, specific, informed indication of will, whereby the data subject agrees to the collection and processing of his or her personal, sensitive personal, or privileged information. Consent shall be evidenced by written, electronic or recorded means. It may also be given on behalf of a data subject by a lawful representative or an agent specifically authorized by the data subject to do so;
- “Data sharing” is the disclosure or transfer to a third party of personal data under the custody of The Medical Arts Tower Inc (MATI).
- “Personal data” refers to all types of personal information;
- “Personal information” refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual;
- Sensitive personal information refers to personal information:
- About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
- About an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings;
- Issued by government agencies peculiar to an individual which includes, but is not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
- Specifically established by an executive order or an act of Congress to be kept classified.
- “Privileged information” refers to any and all forms of data, which, under the Rules of Court and other pertinent laws constitute privileged communication;
“Processing” refers to any operation or any set of operations performed upon personal data including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data. Processing may be performed through automated means, or manual processing, if the personal data are contained or are intended to be contained in a filing system;
- “Personal data breach” refers to a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed;
“Security incident” is an event or occurrence that affects or tends to affect data protection, or may compromise the availability, integrity, and confidentiality of personal data. It includes incidents that would result to a personal data breach, if not for safeguards that have been put in place;
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, it provides anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
10. Third Party Websites
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. MATI bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to MATI, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. Inquiries and Complaints
The confidentiality of your health information is a significant part of the care we provide to you. For matters relating to the processing of your protected health information or if you believe that your privacy rights have been violated, you may file a written complaint with our Data Privacy Management Department via:
Email: matiadmin@medicalartstowerinc.com
Mail: Data Protection Officer
Data Privacy Management Department
The Medical Arts Tower Inc, – The Medical City
Ortigas Avenue, Pasig City